The Direct and Indirect Effect of Safety Regulation on Service Quality: a Cautionary Tale from the French "Robien Law"

1 février 2013

Numéro: 2013-2 The Direct and Indirect Effect of Safety Regulation on Service Quality: a Cautionary Tale from the French « Robien Law » Lisa Chever et Michael Klien (Chaire EPPP) Abstract: To deal with elevators accidents the French ’Robien law’ mandated a modernization of ’old’ elevators until 2008. Although available statistics suggest that the law led to a reduction of mortal…

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